General Terms and Conditions

1. Scope

These terms and conditions govern the mutual rights and obligations between the operator of the Schitterhof campsite (hereinafter the “campsite operator”) and the camping guest. Side agreements require written form and confirmation by the campsite operator to be effective. By booking, the camping guest accepts these terms and conditions.

2. Booking / Reservation

By booking, the camping guest makes a binding offer to conclude a contract for the provision of a pitch area. Booking is carried out online via www.spielberg-camping-weiss.at and also applies to all accompanying persons, for whose obligations the camping guest is responsible. The contract is concluded upon the automatic confirmation e-mail (incl. invoice and QR code) after full receipt of payment.

3. Duration of Stay

The booked period is binding. If reserved nights are not used (later arrival or earlier departure), there is no entitlement to a refund for nights not consumed.

4. Pitch

The specific pitch allocation takes place on the day of arrival. The campsite operator reserves the right to assign a different, equivalent pitch even after a confirmed booking.

5. Prices & Services

The prices displayed in the booking form at the time of booking (incl. VAT) apply. The base price includes the specified nights; additional persons, nights and options are charged as displayed. Children under 15 years of age are exempt from the local tourist tax. Fresh water, grey water disposal and the emptying of the chemical toilet are free of charge at the site. Dogs are free.

The subject of the contract is exclusively the provision of the booked pitch or accommodation for the booked period, together with the campsite's own services. Events at the Red Bull Ring are not part of the contract; they are named solely to indicate the time period. The staging, postponement or cancellation of an event is beyond the campsite operator's control and does not affect the accommodation contract.

6. Cancellation & Rebooking

A cancellation is possible via “My Booking” as a cancellation request; it is reviewed and confirmed by the campsite operator. The following tiered arrangement applies — uniformly for all events — calculated from the start of the event:

If the organiser postpones or relocates the eponymous event, the booking will be transferred to the replacement date free of charge on request. If the event is cancelled without replacement but the campsite remains open, there is no statutory right to a refund; in this case we voluntarily offer, without acknowledging any legal obligation, a free rebooking to another date or an open-ended credit for the full amount paid.

The tiered cancellation policy is a voluntary arrangement that deliberately goes beyond the statutory standard — for leisure services there is no statutory right of withdrawal under § 18 para. 1 no. 10 of the Austrian FAGG. It applies bindingly to the respective booking in the version published at the time of booking; there is no entitlement to its continuation for future bookings.

7. Campsite Rules

The campsite rules in force at the relevant time are an integral part of these terms and conditions. In the event of serious breaches, the guest may be expelled from the site; there is no entitlement to a refund in this case.

8. Payment

The booking becomes binding upon full advance payment online (via the payment service provider in the booking form). A partial deposit is not provided for; the full amount is payable in advance. After receipt of payment, the camping guest automatically receives the confirmation and invoice by e-mail.

9. Defects

Complaints must be reported to the campsite operator without delay during the stay, so that the operator can remedy the defect within a reasonable period.

10. Liability

The campsite operator is not liable for damage caused by failure or disruption of the water, electricity and gas supply, nor by noise nuisance or other conduct of third parties, unless attributable to the operator's fault. In all other respects, the campsite operator is liable for intent and gross negligence; in the case of slight negligence, the operator is liable only for the breach of essential contractual obligations and, in terms of amount, limited to the foreseeable damage typical of the contract. Liability for damage resulting from injury to life, body or health, as well as any mandatory statutory liability (in particular under the KSchG and the Produkthaftungsgesetz), remain unaffected.

11. Choice of Law & Place of Jurisdiction

Austrian law applies, excluding the conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For disputes with entrepreneurs, the court having subject-matter jurisdiction in Leoben/Styria is the exclusive place of jurisdiction. With regard to consumers within the meaning of the Consumer Protection Act (KSchG), the statutory rules on jurisdiction apply; in particular, a consumer who has their domicile, habitual residence or place of employment within the country may, pursuant to § 14 KSchG, only be sued before the courts of the district in which one of these places is located.

12. Miscellaneous

Subject to printing, display and transmission errors.

13. Language Version

These General Terms and Conditions are provided in further languages purely as a service translation. Only the German version is authoritative and legally binding; in the event of discrepancies or questions of interpretation, the German text prevails.